fmxbd's Privacy Policy

This privacy policy ("Policy") describes our commitments and practices regarding the collection, use, storage, and protection of personal information belonging to users ("you" or "user") of the fmxbd platform. By using our website and services, you are considered to have agreed to the terms of this Policy. We respect your privacy and are committed to keeping your information secure.

This Policy may be changed or updated at any time. We will make every effort to notify you of any significant changes. The most current version of the Policy will always be available on this page.

1 How and What Information We Collect

fmxbd collects information from users in several ways. Below is a detailed description of the circumstances under which information is collected and what type of information is gathered.

1.1 Information You Provide Directly

When you register on our platform, log in, or use any of our services, you may directly provide the following information:

• Full name and date of birth
• Email address and mobile number
• Password and account security details
• Payment method details (related to bKash, Nagad, or Rocket accounts)
• Documents required for identity verification

1.2 Automatically Collected Information

When you browse our website, certain information is collected automatically:

• IP address and device identifier
• Browser type and operating system
• Page view history and session duration
• Information collected via cookies and similar tracking technologies
• Referral source and clickstream data

1.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may verify information from legitimate third-party sources when necessary.

2 Purposes for Using Your Information

fmxbd uses collected information only for specific and legitimate purposes. We use your information for the following:

2.1 Providing and Operating Services

• Creating, managing, and keeping your account secure
• Processing deposits and withdrawals
• Running gaming and betting services smoothly
• Providing customer support

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user identity
• Enforcing responsible gaming guidelines
• Ensuring age verification (for users 21 and above)

2.3 Service Improvement

• Analyzing user experience to improve the platform
• Informing you about relevant promotional offers (if you have given your consent)
• Identifying and resolving technical issues

3 Data Storage and Security

The security of your personal information is one of our top priorities. fmxbd uses industry-standard security practices to keep your information safe.

3.1 Technical Security Measures

Our platform uses SSL encryption technology, which keeps all information transmitted between your browser and our servers secure. We also use:

• Advanced firewalls and intrusion detection systems
• Secure data center infrastructure
• Regular security audits and vulnerability testing
• Strict data access controls for staff

3.2 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud.

3.3 Important Notice

Although we take the highest security measures, it is not possible to guarantee that data transmission over the internet is completely secure. Therefore, you are also responsible for keeping your account password and login details confidential.

4 Data Sharing and Third Parties

fmxbd never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Only the necessary information may be shared with trusted partners who provide services on our behalf (such as payment processors and technology providers). These partners are required to comply with our privacy standards.

4.2 Legal Requirements

If there is a legal obligation, court order, or directive from a government authority, we may disclose the necessary information.

4.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. We will endeavor to notify you before any such change.

4.4 With Your Consent

For any purpose other than those listed above, we will obtain your explicit consent before sharing your information.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the fmxbd website. Cookies are small text files stored in your browser.

5.1 Types and Uses of Cookies

• Essential Cookies: Required for the basic functionality of the website — the site cannot function properly without them.
• Performance Cookies: Analyze site usage and help improve the quality of our services.
• Functionality Cookies: Remember your preferences, such as language selection.
• Session Cookies: Maintain your logged-in state and keep your session secure.

5.2 Cookie Controls

You can disable cookies through your browser settings. Please note, however, that disabling cookies may limit some functionality of the website.

6 Your Rights

You have certain important rights regarding your personal information. fmxbd respects these rights and helps you exercise them.

6.1 Right to Access

You may request a copy of the personal information we hold about you.

6.2 Right to Correction

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected or completed.

6.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, information that is required to meet legal obligations may not fall within the scope of this right.

6.4 Right to Object to Processing

You may object to the use of your information for specific purposes, particularly in the case of marketing communications.

6.5 Right to Withdraw Consent

Where your information is being processed on the basis of your consent, you may withdraw that consent at any time. However, any processing that took place before withdrawal will remain valid.

To exercise any of these rights, please contact our support team.

7 Privacy of Minors

fmxbd strictly provides services only to individuals aged 21 and above. We do not intentionally collect any personal information from minors.

If we become aware that a minor has registered on our platform or provided information, we will immediately close that account and delete the associated information.

If you believe a minor has created an account on our platform, please contact us.

8 International Data Transfers

Our servers and services may be located in various countries. As a result, your information may be processed outside of Bangladesh. Wherever information is processed, fmxbd maintains the standards of this privacy policy.

For data transfers, we ensure that adequate security measures are in place in the destination country or with the receiving organization.

9 Special Protection for Payment Information

You can use bKash, Nagad, or Rocket for payments on our platform. When making transactions through these payment methods:

• All transactions are completed through SSL encryption
• We never collect or store your mobile banking PIN or password
• Only the information necessary to verify the transaction is shared with the payment processor
• Suspicious transactions are automatically monitored

The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 30 minutes to 3 hours.

10 Policy Changes and Updates

fmxbd reserves the right to change or update this privacy policy at any time. We will endeavor to notify you via email or platform notification before changes take effect.

Continued use of the platform after any changes will be considered your acceptance of the updated policy. We recommend that you review this page periodically.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team is able to assist you in both Bengali and English.

• Live Chat: Available 24 hours a day, 7 days a week
• Email: [email protected]

When contacting us by email, please write "Privacy Request" in the subject line and provide details of your request. We will make every effort to respond to your request as quickly as possible.